These Terms of Service ("Terms") govern your use of DocuMed, an electronic health records platform operated by Mustafa El Mahdy, a sole proprietor based in Egypt ("DocuMed", "we", "us", or "our"). The service is accessible at documed.health.
By signing up for a DocuMed account or using the service, you agree to these Terms. If you do not agree, do not use the service. The Arabic version of these Terms is the controlling version for any dispute arising in Egypt; the English version is provided for convenience.
1. Definitions
- Service means the DocuMed software, website, and related features.
- Clinic means the medical practice, clinic, or healthcare entity that creates an account with DocuMed.
- Admin means the individual who signs up the Clinic and has full administrative control over the Clinic's account.
- User means any individual the Admin authorizes to access the Clinic's account, including doctors, assistants, nurses, and other staff.
- Patient Data means information about patients that the Clinic enters into or uploads to the service.
- Account Data means information about the Clinic and its Users, including names, emails, phone numbers, and login credentials.
2. The Service
DocuMed is a multi-tenant software service that provides Clinics with tools to record patient information, document visits, attach medical files, manage staff accounts, and export their records.
DocuMed is a record-keeping tool. It is not a medical device, clinical decision support system, diagnostic tool, or substitute for professional medical judgment. The Clinic and its medical professionals retain full and sole responsibility for all clinical decisions and patient care.
3. Account Registration
To use DocuMed, the Clinic must create an account through the signup process. By doing so, the Admin confirms that:
- They are at least 18 years old and have legal authority to bind the Clinic to these Terms.
- The Clinic is a legitimate medical practice operating in compliance with all applicable laws and regulations, including those of the Egyptian Ministry of Health and Population.
- All information provided during signup is accurate and complete.
- The Admin will keep account credentials secure and will notify DocuMed immediately of any suspected unauthorized access.
The Admin is responsible for all activity on the Clinic's account, including activity by any User they authorize.
4. Users and Roles
The Admin may create accounts for additional Users (doctors, assistants, nurses) and assign them roles. Each User must use their own account and must not share login credentials.
The Admin is responsible for ensuring each User is authorized under Egyptian law to access patient information, promptly deactivating accounts for Users who leave or change roles, and training Users on appropriate handling of patient data.
DocuMed enforces role-based access controls within the software but is not responsible for the Clinic's internal policies or staffing decisions.
5. Free Trial
New Clinics receive a 14-day free trial. No credit card is required to start the trial.
During the trial, the Clinic has full access to the service. At the end of the trial, the Clinic must subscribe to a paid plan to continue using the service. If the Clinic does not subscribe, access will be suspended and the data retained according to Section 11.
6. Subscription, Pricing, and Payment
The DocuMed subscription is 1500 EGP per Clinic per month.
Payment is currently made manually via InstaPay. To subscribe or renew, the Clinic sends the monthly amount to the InstaPay address shown on the subscription page and submits the transaction reference in the app. Once DocuMed verifies the payment, the Clinic's access is activated for a 30-day period.
Subscriptions do not renew automatically and no card is charged automatically. To continue using the service, the Clinic repeats the payment each month before its access period ends. DocuMed sends reminders before access is due to expire.
Prices may change with at least 30 days' notice to existing subscribers. Price changes do not apply to a Clinic's current paid period. All fees are non-refundable except as required by Egyptian law.
7. Acceptable Use
The Clinic and its Users agree not to:
- Use the service for any unlawful purpose or in violation of any applicable law, including Egyptian Personal Data Protection Law No. 151 of 2020.
- Upload content that is not related to the legitimate operation of the Clinic.
- Attempt to access another Clinic's data, reverse-engineer the service, or circumvent security measures.
- Use the service to send spam, malware, or harmful content.
- Resell, sublicense, or provide the service to third parties without DocuMed's written permission.
- Use automated tools to access the service in a way that places excessive load on it.
DocuMed may suspend or terminate accounts that violate this section.
8. Data Ownership
The Clinic owns all Patient Data and Account Data it enters into the service. DocuMed does not claim ownership of the Clinic's data.
DocuMed processes this data only to provide the service, in accordance with the Privacy Policy. The Clinic is the data controller for Patient Data; DocuMed is the data processor.
9. Service Availability
DocuMed aims to keep the service available at all times but does not guarantee uninterrupted operation. The service may be unavailable due to maintenance, technical issues, or events outside our reasonable control.
DocuMed is in early access. No specific uptime SLA is offered at this stage. We recommend the Clinic maintain its own backup of critical records.
10. Termination
By the Clinic: The Clinic may stop using the service at any time by simply not renewing, or by contacting DocuMed. Access ends at the conclusion of the current paid period.
By DocuMed: DocuMed may suspend or terminate a Clinic's account for material breach of these Terms, non-payment after notice, use of the service that creates legal risk for DocuMed or other Clinics, or inactivity exceeding 12 months.
DocuMed will give at least 14 days' notice before termination, except in cases of serious violation or legal requirement.
11. Data Retention and Export After Termination
After termination or cancellation, the Clinic's data is retained for 90 days. During this period, the Clinic may reactivate the account by subscribing again, or request a full data export in Excel format (provided at no charge once per Clinic).
After 90 days, all Patient Data and Account Data is permanently deleted from DocuMed's active systems. Backups containing the data may persist for up to an additional 30 days before being overwritten in the normal backup rotation.
The Clinic is responsible for downloading and securely storing its data before the retention period ends.
12. Medical Disclaimer
DocuMed is a record-keeping platform. It does not provide medical advice or recommendations, diagnose conditions or suggest treatments, replace the clinical judgment of licensed medical professionals, or constitute a medical device under any applicable regulatory definition.
All clinical decisions remain the sole responsibility of the treating physician. The Clinic is responsible for ensuring that its use of DocuMed complies with the standards of care, professional ethics, and regulatory requirements of the Egyptian Medical Syndicate and the Ministry of Health and Population.
13. Limitation of Liability
To the maximum extent permitted by Egyptian law:
- DocuMed's total liability to the Clinic for any claim related to the service is limited to the amount the Clinic paid to DocuMed in the 12 months preceding the claim.
- DocuMed is not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, loss of patient relationships, or loss of business opportunity.
- DocuMed is not liable for damages arising from the Clinic's own use of the service, including incorrect data entry, unauthorized access by Clinic staff, or clinical decisions made based on records in the system.
Nothing in these Terms limits liability that cannot be limited under Egyptian law.
14. Indemnification
The Clinic agrees to defend and indemnify DocuMed against any claim brought by a third party (including patients, regulators, or other Users) arising from the Clinic's use of the service in violation of these Terms or applicable law, the accuracy or content of Patient Data entered by the Clinic, clinical decisions made by Clinic staff, or disputes between the Clinic and its patients, employees, or other parties.
15. Modifications to These Terms
DocuMed may update these Terms from time to time. Material changes will be announced by email to the Admin and posted on documed.health at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms. If the Clinic does not accept them, it must stop using the service before the effective date.
16. Governing Law and Disputes
These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute arising from these Terms or from use of the service will be resolved first by good-faith negotiation. If negotiation fails within 30 days, the dispute will be submitted to the competent Egyptian courts in Cairo.
17. General
Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between the Clinic and DocuMed regarding the service.
Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
No waiver: DocuMed's failure to enforce any provision does not waive its right to enforce it later.
Assignment: The Clinic may not assign these Terms without DocuMed's written consent. DocuMed may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to the Clinic.
18. Contact
For questions about these Terms or to exercise any right under them, contact:
Mustafa El Mahdy
Email: mustafaelmahdy52@gmail.com
Website: documed.health